Shipping

How much will shipping cost me?

Shipping is free for orders over $75 and $10 for orders under $75. This will automatically be applied at the check out.

Unfortunately we do not ship outside of Australia. However, please be sure to sign up to our membership database to stay updated on any changes to this.

How long will it take to get my order?

Update: Due to higher order volumes we're currently experiencing delays with our warehouse and carriers. Please allow up to 7-10 additional business days for
processing. We're working on getting your order to you as fast as we possibly can and we apologise for any inconvenience caused. Keep an eye on your inbox for your order tracking information. Thank you for your patience and if you have any questions, please reach out to our Customer Service team on articleonecustomercare@trendimports.com.au

Your order will take 5-7 business days to arrive from the time its dispatched from our warehouse. Note this timeframe is dependent on the shipping destination. All orders are shipped from our DC in Sydney, NSW. Delivery
details will be provided via email. We do not offer an express shipping service
at this stage. 

Do parcels need a signature upon delivery?

In most cases parcels require a signature when they're delivered. We recommend choosing a delivery address that you're commonly at during business hours. In the instance no one is there to sign for the parcel, the delivery driver will leave in a safe place or leave a card notifying you of attempted delivery, and return the parcel to the nearestAustralia Post for you to collect at your convenience. If you cannot find a parcel delivered by Australia Post, you can call them for further information on 13 11 18. Unfortunately Article One does not have authority to request this information on your behalf.

Can I track my order online?

You'll receive another email when your purchase has been dispatched including tracking information and link to follow its progress.

Change of mind ?

We will happily refund item(s) within 30 days of purchasing as long as:

• All Item(s) must be returned unused and in original packaging, with tags and labels attached

• For hygiene reasons we cannot refund swimwear or underwear

• The product was not purchased in the Sale or Final Sale

• All refunds are processed onto the original method of payment

• If your original transaction included the use of a gift card as payment method, the same amount will be credited back to a gift card

All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending items back for a refund. We do not offer a free refunds service.

When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once placed.

Exchanges:

Unfortunately, we do not currently offer exchanges.

Faulty:

If your item(s) is faulty we will happily refund this onto the original method of payment with no exclusions.

How do I return my order?

Mail your order back to the below address for a refund.

All products returned for a refund must be in original packaging, unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim). We do not accept returns on Sale item(s) and Swimwear, Underwear due to hygiene reasons.

Please ensure your unique order number is quoted on the return satchel. Your order number can be used for returns as your RA number. Your order number will start with AR1 followed by a series of numbers (eg AR1-0001)

Return Address: G&S logistics Door 1, 96-112 Gow St Padstow NSW, 2211

ATTN: Returns Department

Order #

NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund. We do not offer a free return service. Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

How will I be refunded if I return an item?

When your refund is processed by our Customer Service team, it’ll be returned to the same account that was listed on your order – for example, into your credit card account.

What if my item is faulty?

Please contact us straight away at the below email address, please including your order number.

articleonecustomercare@trendimports.com.au